Compliance training has come out of the shadows and into the spotlight, following high-profile sexual harassment scandals that have dominated the news cycle for months. As a result, many organizations across industries are more aware of the risk of ethics and compliance violations, and the damaging consequences on their reputation, productivity, employee engagement, recruitment and retention and financial viability.
For HR, now’s the optimal time to review and update your compliance training programs. If you’re wondering whether your compliance training needs a reset, here are five signs that it probably does:
- Your compliance training doesn’t include a message from your CEO
Training can have a greater impact on employees when it includes a strong, clear message from your CEO that compliance training is a strategic priority for your organization. The “tone from the top” message should amplify your organization’s commitment to creating a positive, respectful, diverse workplace. It should also convey the expectation that all employees, at every level, are held accountable for acting ethically and speaking up when they see or hear about inappropriate or unlawful behavior.
- Your training doesn’t encourage employees to report misconduct
Training is one of the best ways to educate employees on your internal complaint process, while ensuring them than your organization prohibits retaliation against individuals who report misconduct. Your compliance training should explain what employees need to do if they observe or experience harassment, discrimination, bias and other inappropriate or unlawful behavior, and what reporting channels are available, such as an ethics hotline or dedicated email address.
- Your training isn’t tailored to your workforce and industry
Your compliance training program can be more effective and efficient when it’s tailored to your specific industry or sector. One way to achieve this is to use examples, terminology, images and graphics that are relevant and relatable to your specific workforce. And for organizations with a global workforce, consider what regional, cultural and language differences to incorporate in the training.
- Your training focuses too much on laws and regulations
Compliance training designed to avoid liability has proven to be ineffective as a tool to change employee behaviors and attitudes. Today, thanks to cost-effective eLearning technologies and techniques, there are many creative ways to translate compliance principles, laws and policies into high-quality, interactive videos that immerse employees in stories and challenge their decision-making skills. For example, the old model would show a slide with the legal definition of religious harassment in the workplace. The new model would feature an interactive video dramatizing an employee harassing a Muslim co-worker, and the consequences that follow. Interactive quizzes, assessments and engagement points are other ways to keep employees focused on what’s important and boost knowledge retention.
- Your employees say they don’t have time for training
Even though compliance training is mandatory for many employees, it’s one of those “must-do” things they often put off. The reasons may vary, however, it doesn’t help that compliance training has a reputation of being dull, boring and long. Look for compliance training that is flexible and adapts to your environment and the needs of your workforce. Mobile-friendly courses, with targeted, bite-sized nuggets of content is a new way to reach and teach today’s distracted, interruption-prone employees.
Time to step up
In light of the scrutiny that compliance training has come under since the #MeToo movement, there’s no better time to explore ways to make your compliance training program more effective and appealing to your workforce. Look for visually-rich, interactive solutions that focus on raising awareness, changing behaviors and attitudes, and sparking conversations about the issues that are most important to your organization.
About the Author:
Jeffrey Frankel is the Vice President of Marketing for Traliant. The company is revolutionizing the way compliance training is experienced by transforming it from boring to brilliant. Traliant creates online training experiences that motivate employees to act ethically, to speak up against harassment and discrimination, and to help promote positive, respectful workplaces.